FAQ

FAQ

Preparation & Cooking (Toaster, Air Fryer, Oven)

For Grilled Cheese Sandwiches: Remove the sandwich from the plastic wrap. Microwave each sandwich for about 30 seconds, then toast for one full cycle on a medium to high toaster setting until hot and crispy. Appliances vary, so adjust time and setting as needed. Caution, the sandwich will be hot after toast cycle.

 

For Quesadillas: Remove the quesadillas from the plastic wrap. Microwave each quesadillas for about 30 seconds, place quesadilla folded side down in toaster and then toast for one full cycle on a medium to high toaster setting until hot and crispy. Appliances vary, so adjust time and setting as needed. Caution, the quesadillas will be hot after toast cycle.

Yes!
For Grilled Cheese Sandwiches: Place a single sandwich in the basket at 330°F and air fry for 4-5 minutes per side. Check for a melty center and crispy bread; adjust time to your air fryer.

For Quesadillas: Pre-Heat air fryer to 400°. Unwrap quesadilla and place in air fryer basket. Cook in air fry for 3-6 minutes per side. Check for a melty center and crispy quesadilla; adjust time to your air fryer.

For both Grilled Cheese Sandiwches and Quesadillas: Toaster oven: 350°F, about 5 minutes per side, then toast 2-3 minutes more for extra crunch. Conventional oven: 450°F on a baking sheet for 8-10 minutes. Times may vary by appliance.

Ingredients & Allergen Information

All our sandwiches and quesadillas contain wheat, soy, and dairy.

Yes!
Our Grilled Cheese Sandwiches have two flavors that are meat free: Grilled American Cheese and Cheesy Garlic Bread.

Our Quesadillas have one flavor that is meat free: Four Cheese Quesadilla.

Yes, the seasoned chunk chicken are fully cooked when we make our quesadilla.

Yes, the seasoned beef crumbles are fully cooked when we make our sandwiches.

Yes, our sandwich and quesadilla lines does not run products with peanuts or tree nuts. Tree nuts may be stored in a sealed warehouse area separate from production. We maintain robust allergen programs and labeling.

Products, Lineup & Nutrition

We make five delicious Grilled Cheese Sandwich varieties: Grilled American Cheese, Grilled Cheesy Garlic Bread, Grilled Pepperoni & Cheese, Grilled Ham & Cheese, and Grilled Cheeseburger. Check our Sandwiches page for the latest lineup or our Product Locator.

 

We make two delicious varieties of our Quesadillas: Chicken & Four Cheese Quesadilla and Four Cheese Quesadilla. Check our Quesadilla page for the latest lineup or Product Locator.

Yes! Every sandwich is handmade in in our hometown of Denver, Colorado. We’re so proud to make our products in the USA.

We offer two sizes: a 2-pack and an 8-pack. The 2-packs are in most stores while the 8-pack are found at select Club stores. You can find sizes and flavors near you in our Product Locator. Always check your box for count and details.

We offer one size: a 2-pack. The 2-packs are in grocery stores. You can find the size and flavors near you in our Product Locator. Always check your box for count and details.

We use 100% butter, the best real cheese, and freshly baked bread in our sandwiches. Each Lily’s sandwich is crispy, cheesy and satisfying. We make it from scratch so you don’t have to!

Storage & Handling

For Grilled Cheese Sandwiches: Keep the sandwiches frozen until you’re ready to prepare. For the most accurate handling and nutrition cooking instructions, always refer to the sandwich box.

For Quesadillas: Keep the quesadillas frozen until you’re ready to prepare. For the most accurate handling and nutrition cooking instructions, always refer to the quesadillas box.

Where to Buy & Availability

Use our Where to Buy page to find stores near you. If you don’t see your favorite store listed, ask the manager to bring in Lily’s Toaster Grills. These customer requests help a lot!

Lily’s Toaster Grills does not sell direct. However, many retailers have online pick up and delivery options to get our sandwiches to you. Please check the Where to Buy page for options at stores near you.

Coupons, Promos & Community

We periodically send coupons and promos via our monthly newsletter emails. Please sign up here to be added to the email list

We are always open to partnering with creators if there is a good fit! Fill out our partner interest form that tells us more about your audience and ideas. If it’s a fit, we’ll be in touch with next steps.

Yes, giving back has been part of mission since Lily’s Toaster Grills first started. Every purchase helps us to donate hundreds of thousands of nourishing meals to kids and families experiencing hunger. You can learn more about our efforts and current sandwich donation totals in our Grilled Cheese for Good page.

Contact & Support

We love hearing from you! The fastest way to get in touch is to use our Contact page and include details like product name, UPC, and where you purchased so we can quickly help. Alternatively, you can call us at 720-994-3704.

Reach out via our Contact page—we’re happy to help.

Quality & Food Safety

No, there haven’t been changes to the ingredients or recipe. If something seems off, reach out via our Contact Page with the UPC and lot code so we can investigate and make it right.

We take food safety very seriously. Please contact us with the product name, UPC, lot code, where/when it was purchased, and your contact details so we can help. If you’re unwell, seek medical advice.

Our products should be sold frozen. Speak with the store manager so they can address it, and Contact Us with the purchase location details so we can help.

That’s butter that can crystallize or spill over during toasting. It’s safe and doesn’t affect flavor, though we’re always working to minimize it.

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