FAQ

FAQ

Preparation & Cooking (Toaster, Air Fryer, Oven)

Unwrap the sandwich, microwave for about 30 seconds, then toast on medium-high for a full cycle until hot and crispy. Appliances vary, so adjust time as needed. Warning: it’s hot! Full cooking instructions are here.

Yes! Air fry a single sandwich at 330°F for 4-5 minutes per side. Check for melty cheese and crispy bread, and adjust timing as needed. Caution: hot and ready to devour. Full instructions here.

Toaster oven: 350°F, 5 min per side, plus 2–3 more for crunch. Oven: 450°F, 8–10 min on a sheet. Warning: HOT. Full instructions here.

Just 5–10 minutes, depending on your appliance and how crispy you like it. That’s basically instant happiness!

Easy enough! But hot appliances need care. Adult supervision is recommended.

Ingredients & Allergen Information

All our sandwiches contain wheat, soy, and milk.

Yes! Our hot and crispy Grilled American Cheese and Cheesy Garlic Bread sammies don’t contain any meat.

We have three tasty, toasty flavors that contain meat: Cheeseburger, Pepperoni Pizza, and Ham & Cheese.

Totally. Our premium seasoned beef crumbles are fully cooked and ready to eat, no scary surprises.

Nope! We do not have sesame in any products.

Yes! We are nut free! Our equipment does not produce any products that contain peanuts or tree nuts.

We use enzymes from microbial, vegetable, or animal sources.

We follow labeling regulations. Any BE ingredients are disclosed on the package. Contact us with your UPC/lot code if you’d like details on a specific item.

Products, Lineup & Nutrition

We make five tasty, toasty, timeless options: Grilled American Cheese, Cheesy Garlic Bread, Pepperoni & Cheese, Ham & Cheese, and Cheeseburger. See our Sandwiches page for the latest lineup.

Yes! Every sandwich is handmade in in our hometown of Denver, Colorado. We’re so proud to make our products in the USA.

We offer two sizes: 2-pack (most stores) and 8-pack (select Club stores). You can find sizes and flavors near you in our Product Locator. Always check your box for count and details.

Each Lily’s sandwich is made with 100% real butter, the best cheese, premium meats, and fresh-baked bread. Crispy edges, melty satisfying center—We make it from scratch so you don’t have to!

Yes! Every single sandwich is handmade by our Denver team with love.

Storage & Handling

Keep frozen until ready to cook and devour. Always refer to the box for handling and nutrition instructions.

Storing in the refrigerator is safe, but not ideal for crispiness. If it’s been refrigerated under 24 hours? Skip the microwave step and toast as usual. Over 24 hours? The sandwich will be less crispy, and way less perfect.

Where to Buy & Availability

Check out our Where to Buy page to find stores near you. Don’t see your favorite store? Ask the manager to stock us—seriously, your requests really help!

Lily’s Toaster Grills does not sell direct, but many retailers have online pick up and delivery options to get our sandwiches to you! Check Where to Buy to search for options near you.

Stock can vary by region and retailer. Please check our Where to Buy page, or ask your favorite store’s manager to bring us in! Customer requests always help!

Coupons, Promos & Community

Yes! Sign up for our monthly newsletter here for the latest deals.

Yes! We are always open to partnering with creators if there is a good fit! Fill out our partner interest form to tell us more about your ideas. If it’s a fit, we’ll reach out.

Yes! Every purchase helps us donate hundreds of thousands of nouishing meals to kids and families experiencing hunger. Learn more on our Grilled Cheese for Good page.

Contact & Support

We love hearing from you! The fastest way to get in touch is to use our Contact page and include details like product name, UPC, and purchase location so we can quickly help. Or you can call us at 720-994-3704.

Reach out via our Contact page—we’re happy to help.

Quality & Food Safety

Nope, same deliciousness as always. Something off? Reach out via our Contact Page with the UPC and lot code so we can investigate and make it right.

That shouldn’t happen. Our products should be sold frozen. Talk to the store manager and Contact Us with purchase location details so we can help!

That’s just real butter crystallizing or spilling over. Totally safe, and it doesn’t affect flavor. We’re always working to minimize it.

Still have a question?